Reporting Unrecorded Damage to your Rental Vehicle within the first 24 Hours

At the time of pick-up or delivery, if you notice any additional damage or defects on your rental vehicle that are not recorded in the 'Existing Damage' section of your rental agreement, please report this to a member of our team before setting off on your journey.

If you collected your hire car or if it was delivered outside daylight hours, or if you were not present at the time of delivery, please take the opportunity to inspect the vehicle within the first 24 hours of your rental start time.

Should you identify any unrecorded damage, please click the link above to connect with our Damage Hotline or email us at damage.hotline@europcar.com

To ensure a smooth process, please:

• Notify us within 24 hours of your rental start time.
• Provide your rental agreement number or the hire car registration number.
• Submit details of the additional damage, including photographs.

Please note that an insurance excess may apply for any damage sustained to the vehicle. This amount will be payable to Europcar upon the return of your scheme car.

For more information, please see Scheme Replacement Hire Car FAQ's