Important Information Regarding Congestion Charges and Tolls for Your Replacement Hire Car.

Exemptions do not apply to the replacement hire car provided under your scheme. You are responsible for covering all congestion charges and/or tolls incurred while driving your hire car. Additionally, any fines or penalties resulting from non-payment are your responsibility.

Failure to make payments will be reported to Motability Operations.

In certain toll areas, you may have the option to transfer your Blue Badge exemption to your hire car. However, it is your responsibility to arrange this in advance before traveling into such areas.

London Congestion Zone

Information on how to transfer your exemption from your scheme vehicle onto the hire car can be found here: https://tfl.gov.uk/modes/driving/cc-blue-badge-before-you-begin-29758

You may receive a text message from Europcar with details on this process. It remains your responsibility to complete the transfer before traveling in the congestion zone.

Merseyflow Toll

To pay for your journey or to transfer your Blue Badge exempton, visit: https://www.merseyflow.co.uk/toll-charges

You may receive a text message from Europcar with relevant information. Please ensure you arrange this in advance.

Tyne Tunnel

The Tyne Tunnel operates a barrier-free toll system. You must either pay for each journey or contact the operator to discuss a Blue Badge exemption. Failure to take action will result in a fine. For details, visit: https://www.tt2.co.uk/

Europcar may send you a text message regarding this information, but it remains your responsibility to arrange payments or exemptions before travel.

For further information on using your hire car, refer to the following: https://www.motability.co.uk/get-support/if-something-happens/cars-wavs/replacement-travel/ or https://www.europcar.co.uk/terms-and-conditions/specific-terms-per-country for more details.