In the event of a Breakdown
As soon as it is safe to do so, click the above to connect to The AA
The AA call handler will arrange for one of our breakdown recovery partners to assist you. Please note that during busy periods or inclement weather, our breakdown recovery partners may experience delays.
Our breakdown recovery partner will assess the fault and attempt to repair it at the roadside. If the fault cannot be repaired, they will arrange for the recovery of the car and transportation for all occupants to a safe location. If a replacement hire car is required, they will submit a request to the relevant rental station, who will contact you directly to arrange this as a priority.
Please note: To get you back on the road as quickly as possible, we may not be able to provide you with an exact replacement for your original hire car.
For more information, please see Scheme Replacement Hire Car FAQ's
